These conditions supplement our General Conditions of Use and apply specifically to voluntary returns of technical or professional products outside statutory withdrawal and legal guarantee rights. Our existing Returns and Withdrawal policies continue to govern statutory returns.
Technical Product Return Eligibility
- Products must be unused and uninstalled.
- Original packaging must be intact.
- All supplied components, accessories and documentation must be included.
- Written return authorization is required before shipment.
Manufacturer Inspection and Restocking
Acceptance of a voluntary return is subject to inspection by the manufacturer or authorized distributor.
A restocking charge of up to 20% of the product value applies where required by the applicable manufacturer return conditions. LordsWorld will disclose the applicable charge or calculation basis before you agree to the return.
Costs Associated with Voluntary Returns
Original shipping, return shipping, handling and inspection costs are non-refundable where applicable and disclosed before the voluntary return is agreed. Any deductions will be itemized.
Pre Shipment Compatibility Confirmation
When compatibility confirmation is required before dispatch, the buyer has 7 calendar days from receipt of our written request to provide the requested confirmation. The request will specify the deadline.
If no response is received by that deadline, the order will be cancelled before dispatch and all amounts paid for the cancelled order will be refunded.
