At LordsWorld, we are committed to ensuring a seamless shopping experience. We understand that disputes may arise and are dedicated to resolving them efficiently. In line with the European Commission's ODR (Online Dispute Resolution) framework, we provide our customers, who hold consumer status as defined in the Consumer Code, with access to an online platform for dispute resolution. This platform can be accessed at https://ec.europa.eu/consumers/odr.
Our commitment extends beyond just providing a platform for dispute resolution. We offer exceptional customer service, ensuring that each customer receives personalized and dedicated support for their inquiries and concerns. Our service center is quick to respond, and our telephone services provide real-time support to meet your needs.
For detailed information on our terms, including pre-contractual information and the right of withdrawal, please visit our Terms of Use at https://lordsworld.eu/gb/content/terms-of-use.
In compliance with legal obligations, we inform our customers about their rights and obligations concerning dispute settlement, including the right of withdrawal, applicable laws, and jurisdiction. Detailed information is available in our terms and conditions, ensuring transparency and trust.
Noteworthy, for on-demand products, returns are only acceptable in cases of defects, damage, or receipt of the wrong product. Shipping of heavy or bulky goods may experience longer delivery times due to logistical reasons. We appreciate your understanding.
Change of Mind Policy: Should you change your mind, or an error occurs on your end regarding the purchased product (with no error or defects from us or the product), a refund will be issued exclusive of shipping & return cost and retained commissions by payment gateways, such as PayPal's merchant commission.