At LordsWorld, our commitment is to deliver excellence, not just in our products but also in our shipping and delivery services.

Order Delivery and Handling

We proudly serve customers across Europe and the Mediterranean Basin and offer worldwide delivery upon request. Orders are dispatched within 24 business hours following payment receipt, excluding weekends and holidays. We partner with leading local and international delivery companies, including DHL, UPS, TNT, SDA, BARTOLINI, POSTEITALIANE, and others, selectable at checkout based on your cart contents.

For items produced on demand, please inquire about the estimated delivery date prior to purchase. These products are marked clearly on our product pages.

Transparency is a cornerstone of our business. As such, we continuously strive to refine our services to reflect this principle.

Shipping Costs

Shipping costs are initially estimated on the product pages based on your location. However, these costs may vary due to local fees and weather conditions. The estimated cost provided on the product page applies to single items, with savings increasing as more items are added to your cart.

We maintain transparency by separating shipping costs from product prices, allowing you to see exactly what you're paying for. On the checkout page, real-time shipping costs from the delivery company’s server will be displayed, enabling you to select the most suitable delivery service.

Tracking and Updates

Regardless of the shipping option chosen, we will provide a link to track your package online. We also keep you informed about your order status and location until it is delivered.

Please note delivery times vary by item, a detail that can be found on both the product and cart pages. For orders containing items with different delivery times, shipments will be based on the longest delivery time listed, unless otherwise requested.

Delivery Attempts

In the event of a delivery failure due to the recipient's absence, a second attempt will be made. If unsuccessful, the order will be redirected to a collection point, with detailed instructions for redelivery or collection provided.

If you anticipate being unavailable at the planned delivery time, please contact us to rearrange the delivery.

Costs and Responsibility

Shipping costs, borne by the buyer, are clearly outlined at the time of order or included in the product price. Handling is complimentary, whereas transportation costs vary based on shipment weight, item size, and delivery location.

Orders are shipped at our risk and become your responsibility upon delivery. We recommend accepting delivery conditionally, subject to inspection for any visible damage.

Refusal to accept delivery will result in the item's return to us and a refund of the item's price, excluding shipping and return costs.

Our packages are meticulously prepared to ensure your items arrive in perfect condition.

For further information on shipping costs, please visit our shipping cost information page.

For Returns

Please refer to our dedicated returns policy page for detailed instructions and information.

Non-Receipt Claim Process

When orders have been declared delivered, it is paramount for customers to open a non-receipt claim if the goods have not been received. Please contact us with your order reference or number at within 15 working days of the order status being updated to delivered. We encourage our customers to check their account and order status regularly until delivery has been confirmed.

Past 15 working days from the delivery status update, LordsWorld exempts itself from any claim related to non-receipt of goods. This policy is crucial for the timely resolution of any delivery issues and ensures that we can provide the best possible support to our customers.