This Shipping and Delivery Policy explains the fulfilment, collection and delivery arrangements applicable to goods purchased from LORDSWORLD SRLS UNIPERSONALE through lordsworld.eu.
The fulfilment and delivery methods available for an order may include methods displayed on the website or at checkout, an eventual alternative method made available for the specific order, or another method expressly agreed between LordsWorld and the customer.
The availability, price and conditions of each method depend on the products ordered, destination, dimensions, weight, packaging, accessibility, urgency and logistical requirements.
Any alternative method involving a different price or material condition will be communicated to the customer and will apply only after the customer has expressly accepted it.
1. Order Preparation and Dispatch
After payment confirmation, LordsWorld begins the administrative and logistical processing of the order.
Orders received after 13:00, during weekends or on public holidays are normally taken in charge on the following business day.
The indication that an order is processed within 24 business hours refers to the beginning of order handling and verification. It does not necessarily mean that the goods will be dispatched within 24 hours.
The actual preparation or dispatch time depends on:
- the availability indicated on the product page;
- the supplier or warehouse responsible for the product;
- whether the product is stocked, procured, assembled or manufactured on demand;
- packaging and palletisation requirements;
- the selected fulfilment or delivery method;
- payment clearance and verification; and
- any eventual alternative arrangement agreed between LordsWorld and the customer.
The preparation or dispatch estimate displayed on the product page forms part of the information available to the customer before ordering.
If a customer requires delivery by a specific date, that date must be communicated to and expressly accepted by LordsWorld in writing before the order is placed. A product page estimate or ordinary carrier transit estimate does not constitute a guaranteed delivery date.
2. Product Availability and Different Lead Times
Product availability and lead times may differ within the same order.
Where an order contains products with different preparation or dispatch times, LordsWorld will normally prepare the order according to the longest applicable lead time and dispatch the products together.
At the customer’s request, or where operationally appropriate, LordsWorld may propose:
- partial dispatch;
- separate collection dates;
- an alternative delivery method;
- an alternative product; or
- another arrangement expressly agreed between the parties.
Any additional transport or handling charge associated with a customer requested partial dispatch will be communicated before the arrangement is confirmed.
3. Fulfilment and Delivery Methods
LordsWorld sells goods and does not independently operate as a carrier.
An order may be fulfilled through:
- Standard - Customer Carrier Pickup From designated warehouse;
- a third party delivery service displayed or quoted by LordsWorld;
- an eventual alternative carrier or logistics provider made available for the order; or
- another collection or delivery method expressly agreed between LordsWorld and the customer.
3.1 Standard - Customer Carrier Pickup From designated warehouse
Standard - Customer Carrier Pickup From designated warehouse is LordsWorld’s standard fulfilment method where it is offered and available for the relevant product and order.
Under this method, LordsWorld prepares the goods and makes them available for collection at the designated warehouse.
The goods may be collected:
- personally by the customer, where the nature and size of the goods permit it; or
- by a suitable carrier independently appointed, contracted and paid by the customer.
Transport is not included in this fulfilment method.
The customer is responsible for selecting a carrier and vehicle suitable for the weight, dimensions, packaging and nature of the goods.
Any contract entered into directly between the customer and the appointed carrier is separate from the contract for the sale of goods with LordsWorld.
Amounts paid directly by the customer to the appointed carrier are not received by LordsWorld.
Collection is subject to warehouse opening hours, appointment requirements, identification, loading conditions and any safety instructions communicated by LordsWorld.
Further information is available on the Warehouse Pickup page.
3.2 Third Party Delivery Services
If the customer cannot or does not wish to appoint a carrier independently, LordsWorld may make one or more third party delivery services available through the website, checkout, a written quotation or another arrangement expressly agreed between the parties.
These delivery services are physically performed by independent carriers, freight forwarders or logistics providers.
LordsWorld may facilitate the booking, transmit the necessary delivery data and collect the quoted transport amount as part of the order.
The appointment of an alternative carrier or subcontractor does not by itself change the delivery price or essential delivery conditions already agreed with the customer.
If a proposed alternative would materially change the price, service level or delivery conditions, LordsWorld will request the customer’s acceptance before proceeding.
4. Estimated Transit Times
Carrier transit begins only after the goods have been prepared, handed over to the carrier and recorded as dispatched.
Typical transit estimates may include:
- Italy: approximately 2–3 business days;
- European Union: approximately 2–5 business days;
- United Kingdom: approximately 2–5 business days, excluding customs processing;
- Mediterranean destinations: approximately 4–7 business days; and
- other destinations: according to the quotation or arrangement agreed for the order.
These estimates are general indications and do not include:
- product preparation or production time;
- weekends and public holidays;
- customs clearance;
- remote area transit;
- delivery appointments;
- special freight handling;
- adverse weather or transport disruption; or
- events outside the reasonable control of LordsWorld or the carrier.
A more specific estimate may be displayed at checkout, communicated after verification or expressly agreed between LordsWorld and the customer.
Unless a specific binding date has been expressly agreed, all preparation, dispatch and transit dates remain estimates.
5. Legal Delivery Period for Consumer Orders
Unless the parties have agreed another delivery period, consumer orders will be delivered without undue delay and within the period required by applicable law.
Where a longer preparation or delivery period is clearly indicated on the product page, communicated before purchase or subsequently expressly accepted by the consumer, that agreed period applies.
If LordsWorld does not deliver within the agreed period, the consumer may exercise the remedies available under applicable consumer law.
Where delivery by a particular date is essential and that essential date was expressly accepted by LordsWorld, the customer should retain the written confirmation of that agreement.
6. Shipping and Fulfilment Costs
Shipping, fulfilment, handling and other logistical costs, where applicable, are displayed separately from the product price before the order is confirmed.
Costs may be based on:
- destination;
- weight and volumetric weight;
- dimensions and number of packages;
- palletisation or wooden crate requirements;
- product classification;
- delivery accessibility;
- remote area, island or restricted zone surcharges;
- insurance or declared value;
- appointment or special delivery services; and
- the rate supplied by the relevant logistics provider.
The amount displayed on an individual product page is an estimate and may apply to one unit only.
The final cost is calculated for the complete cart and may be lower or higher than the sum of individual product page estimates because products may be consolidated or may require separate dispatches, pallets or specialist services.
Where an automatic checkout calculation is not technically or operationally possible, LordsWorld may provide an eventual alternative quotation or agree another method with the customer.
No additional cost will be applied to an existing order without informing the customer and obtaining acceptance where required.
Further information is available on the Estimated Shipping Cost on Product Page.
7. Bulky, Heavy and Special Freight
Heavy, oversized, fragile, hazardous, palletised or unusually shaped goods may require specialist freight arrangements.
Such deliveries may involve:
- pallet or wooden crate preparation;
- tail lift vehicles;
- forklift or crane unloading;
- delivery appointments;
- restricted access checks;
- roadside or kerbside delivery;
- customer provided unloading personnel or equipment; or
- a special quotation agreed after the order is reviewed.
Unless expressly stated otherwise, delivery does not include installation, assembly, positioning inside a property, removal of packaging, crane service, forklift service or transport beyond the accessible unloading point.
The customer must inform LordsWorld before dispatch of any circumstance that may affect delivery, including:
- narrow or restricted roads;
- weight, height or vehicle limitations;
- pedestrian zones or permit requirements;
- islands or locations requiring ferry transport;
- limited delivery hours;
- absence of unloading equipment;
- stairs or upper floor delivery requirements; and
- any other access or safety restriction.
Additional costs caused by inaccurate or incomplete delivery information may be charged where legally permitted and properly documented.
8. Delivery Appointments
Where supported by the selected service, the carrier may contact the recipient by telephone, SMS, email or another communication method to arrange or announce delivery.
An automated notification, predicted delivery window or rescheduling message does not necessarily constitute a guaranteed appointment unless the carrier or LordsWorld expressly confirms it as such.
The customer must provide a valid telephone number and email address and should monitor communications concerning the shipment.
Where a formal delivery appointment is essential, it must be requested and expressly agreed before dispatch. An additional charge may apply.
9. Tracking and Shipment Updates
Where tracking is available, LordsWorld or the carrier will provide a tracking reference or link after dispatch.
Some specialist, pallet, dedicated vehicle or manually coordinated freight services may not provide conventional online tracking. In such cases, updates may be supplied by email, telephone or directly by the logistics provider.
Tracking information is generated by third party systems and may be delayed, incomplete or temporarily inaccurate.
A tracking status does not replace the customer’s right to report non delivery, damage or other delivery problems.
10. Delivery Attempts and Customer Availability
The number and conditions of delivery attempts depend on the carrier, destination and selected service. A second delivery attempt or automatic redirection to a collection point is not guaranteed for every shipment.
If delivery cannot be completed, the carrier may:
- attempt delivery again;
- contact the recipient;
- hold the goods at a depot or collection point;
- request payment for redelivery or storage;
- return the goods to the sender; or
- take another action permitted under the selected service.
The customer is responsible for ensuring that:
- the address is complete and accurate;
- the named recipient can be identified;
- someone is available where attendance is required;
- the carrier can safely access the delivery location; and
- appropriate unloading assistance or equipment is available where previously communicated as necessary.
11. Failed Delivery and Additional Costs
If delivery fails because of an incorrect or incomplete address, recipient unavailability, refusal without lawful justification, inaccessible premises, missing unloading equipment or another circumstance attributable to the customer, documented additional costs may arise.
These may include:
- storage;
- redelivery;
- address correction;
- waiting time;
- special handling;
- return transport; or
- another cost charged by the logistics provider.
For consumers, any charge or deduction will be applied only to the extent permitted by applicable law and according to the specific circumstances.
A failed delivery or unjustified refusal does not automatically cancel the sales contract or constitute a valid exercise of the right of withdrawal.
12. Refusal of Delivery
The consequences of refusing delivery depend on the reason for refusal.
12.1 Visible Damage or Incorrect Shipment
If packages show serious visible damage, tampering, missing packages or an apparent mismatch with the order, the customer should record a detailed written reservation on the delivery document.
Where the damage is sufficiently serious, the customer may refuse the affected package and should inform LordsWorld promptly.
A refusal based on apparent transport damage, incorrect goods or another issue attributable to LordsWorld or its appointed delivery provider will be assessed under the rules governing non conforming or damaged goods.
12.2 Change of Mind
Refusing delivery because the customer has changed their mind does not by itself complete the statutory withdrawal procedure.
A consumer wishing to withdraw should send a clear withdrawal declaration in accordance with the Right of Withdrawal Policy.
The treatment of the product price, original delivery cost, return cost and any diminished value will be determined under the applicable withdrawal rules.
12.3 Unjustified Refusal or Business Customer Refusal
Where goods are refused without a lawful or contractually valid reason, LordsWorld may recover documented costs resulting from the refusal to the extent permitted by law.
Business customer orders may be subject to the agreed commercial terms and applicable commercial law.
13. Transfer of Risk
13.1 Consumer Orders Delivered Through a Service Offered or Arranged by LordsWorld
For a consumer order delivered through a carrier offered or arranged through LordsWorld, the risk of loss or damage generally remains with LordsWorld until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
13.2 Carrier Independently Appointed by the Consumer
Where the consumer independently appoints a carrier and that carrier was not proposed by LordsWorld, the risk may transfer to the consumer when the goods are handed over to that carrier, in accordance with applicable law.
This does not affect any rights the consumer may have against the independently appointed carrier.
13.3 Business Customers
For business customers, risk transfers according to the agreed collection or delivery method, the applicable Incoterm where expressly used, and applicable commercial law.
14. Inspection at Collection or Delivery
The customer, recipient or appointed carrier should inspect the external condition and number of packages before accepting or collecting the shipment.
Any visible issue should be recorded specifically on the transport or delivery document. General wording such as “subject to inspection” may not provide sufficient detail for a carrier claim.
Where possible, the written reservation should identify the issue, for example:
- packaging crushed on one side;
- wooden crate broken;
- package opened or tampered with;
- one package missing;
- product visibly exposed; or
- goods apparently different from the transport document.
Photographs of the packages, labels, damage and delivered goods should be retained.
Prompt reporting assists LordsWorld in preserving evidence and opening a claim with the carrier, but failure by a consumer to make an immediate reservation does not automatically extinguish mandatory legal rights.
15. Packaging and Preparation
LordsWorld prepares goods according to their nature and the intended fulfilment or delivery method.
Packaging may include cartons, protective wrapping, sacks, pallets, wooden crates or another suitable preparation method.
Where the customer or customer appointed carrier requests a specific packaging method, any additional cost will be communicated before acceptance.
Packaging intended for transport does not guarantee that the goods can be safely moved, lifted or unloaded without appropriate equipment.
16. Customs, Duties and Cross Border Delivery
For deliveries outside the European Union or to territories with special tax or customs status, the recipient may be responsible for:
- import VAT;
- customs duties;
- clearance charges;
- brokerage fees;
- inspection costs;
- storage charges; and
- other charges imposed in the destination country.
Unless expressly stated otherwise in the order or agreed in writing, these amounts are not included in the product or transport price charged by LordsWorld.
Customs processing may delay delivery beyond the estimated transit time.
The customer is responsible for providing any information or documentation reasonably required for customs clearance.
17. Non Receipt Claims
If an order or shipment is marked as delivered but has not been received, the customer should contact LordsWorld as soon as possible at:
The notification should include:
- the order reference;
- the tracking number, where available;
- the delivery address;
- confirmation that the recipient, household members, neighbours, reception personnel and any indicated safe place have been checked; and
- any other relevant information.
Customers are encouraged to report non receipt within 15 working days of the delivery status update because carrier records, location data, signatures, photographs and investigation procedures may be subject to operational time limits.
The 15 working day period is an operational reporting request. It does not automatically extinguish any mandatory consumer right solely because the matter is reported later.
LordsWorld may ask the customer to complete a declaration of non receipt or provide identification reasonably required by the carrier’s investigation procedure.
18. Delays and Events Outside Reasonable Control
Delivery may be affected by circumstances outside the reasonable control of LordsWorld, including:
- extreme weather;
- strikes or industrial action;
- road, port, airport or border disruption;
- customs inspections;
- carrier network interruption;
- natural disasters;
- public authority measures;
- war, civil disturbance or security events;
- supplier or production interruption; and
- other exceptional logistical events.
LordsWorld will communicate material delays when reliable information is available and may propose an eventual alternative method or another arrangement agreed with the customer.
This section does not exclude remedies that cannot legally be excluded, including consumer remedies where goods are not delivered within an agreed or legally applicable period.
19. Returns and Withdrawal
Shipping and delivery obligations are distinct from:
- the statutory right of withdrawal;
- returns for defective or non conforming goods;
- transport damage claims; and
- commercial returns that LordsWorld may exceptionally agree.
For information on change of mind withdrawal, see the Right of Withdrawal Policy.
For information on defective, damaged, incorrect or returned goods, see the Returns and Refunds Policy.
20. Contact
Questions about fulfilment, collection, shipping or delivery may be sent to:
LORDSWORLD SRLS UNIPERSONALE
Email: [email protected]
General support: [email protected]
Registered office: Via Antonio Gramsci 47, 25015 Desenzano del Garda (BS), Italy
Last updated: 29 July 2026.