Feedbacks

Thank you very much for your review and for sharing your experience. We are happy that you appreciated both the speed of shipping and the communications regarding order confirmation and shipment management. We always try to maintain a precise and transparent service, especially for technical products such as abrasive microspheres for sandblasting. Thank you again for the trust you have placed in us. Kind regards, LordsWorld Team

Dear Giuseppe, We thank you from the bottom of our hearts for your wonderful review! We are truly happy that you appreciated the efficiency of our service and, above all, the quality of our products. Our goal is precisely to offer a “smart” experience that lives up to our customers’ expectations. We hope to have you again soon at LordsWorld! Kind regards, Federica for the LordsWorld Team

Hi Cristina, Thank you very much for your 5-star review! We are glad to know that you have valued the speed and professionalism of our service positively. We work every day so that your orders arrive correctly and in the shortest possible time. We hope to see you again soon at LordsWorld! Sincerely, The LordsWorld team

Dear Manola, Thank you for your feedback on the "impeccable" product. Shipping rates depend exclusively on external services. The cost is calculated by the couriers based on the weight/volume ratio and the technical nature of the items. We constantly work to negotiate the best rates without sacrificing transport safety. Kind regards, The LordsWorld Team

Dear Mr. Alessio, We sincerely thank you for your loyalty and for sharing your many years of experience with us. Knowing that you appreciate the speed of our shipments and the availability of our customer service is a source of great pride for us. Our goal is to ensure continuity and constant support for those who have been choosing us for a long time. Thank you for the recommendation and for being part of the LordsWorld family! Kind regards, The LordsWorld Team

Dear Customer, Thank you very much! We are very pleased to know that the assistance and support via the app were to your liking at every stage of the purchase. Your recommendation is the best recognition for us. Kind regards, The LordsWorld Team

Dear Giuseppe, Thank you very much for the loyalty you have shown over these years. Knowing that our abrasives and the speed of the service meet your expectations is fundamental for us. Until the next supply! Kind regards, The LordsWorld Team

Dear Francesca, Thank you for your review! We are very pleased to know that you found the order management easy and that our availability notification service was helpful to you. Until next time! Kind regards, The LordsWorld Team

Thank you Niel, we’re glad we could resolve it quickly for you. When something doesn’t arrive as it should, we act, no questions, no delays. Your satisfaction is always the priority. Appreciate your trust and looking forward to serving you again!

Thank you from the bottom of our hearts, Francesca, your trust for over 4 years honors us deeply. Your patience even in times of waiting for restocking shows how much value you place on our work, and we repay it with the utmost dedication. We will always be here, with the same care and attention. See you soon on LordsWorld!

Gentile Fulvio, Siamo sinceramente dispiaciuti per il suo feedback negativo e comprendiamo la sua frustrazione. Il nostro obiettivo è offrire un'esperienza d'acquisto trasparente e soddisfacente. Vogliamo chiarire ogni punto per lei e per i futuri clienti. Compatibilità del Prodotto Il prodotto “PH Link Zodiac” è un dispositivo tecnico compatibile esclusivamente con sistemi Zodiac. Il marchio Zodiac e chiaramente indicato nel nome, sulla pagina e nelle specifiche tecniche. Essendo un componente tecnico, la verifica della compatibilità è fondamentale prima dell'acquisto. Il suo reso, dovuto all'incompatibilità segnalata dal suo installatore, purtroppo conferma che questa verifica non è stata effettuata prima dell'ordine. È come cercare di montare un ricambio BMW su una Mercedes senza verificarne la compatibilità. Per supportare i nostri clienti, stiamo continuamente migliorando le schede prodotto con avvisi più evidenti per gli articoli che richiedono specifiche compatibilità. Spedizione e Assistenza Affidiamo le consegne a corrieri esterni. Sebbene monitoriamo le spedizioni, imprevisti possono accadere. Le abbiamo fornito il tracking al momento della spedizione. Appena ci ha segnalato le difficoltà, abbiamo prontamente sollecitato il corriere e offerto assistenza costante per risolvere. Ci dispiace molto per il disagio che ha affrontato, specialmente in un momento personale delicato. Desideriamo precisare che nessun errore logistico è stato causato direttamente da LordsWorld. Inoltre, per la sua tranquillità, la spedizione è stata assicurata per l'intero valore del prodotto, senza costi aggiuntivi. Gestione del Reso e Trasparenza Il reso è stato accettato e il rimborso gestito in piena conformità con il Codice del Consumo (Art. 57). La nostra politica sul "Diritto di Recesso" disponibile su https://lordsworld.eu/it/content/diritto-di-recesso stabilisce chiaramente che "Il cliente dovrà sostenere il costo diretto della restituzione della merce" in caso di ripensamento. Questo include le spese di spedizione per il rientro, anche quando organizziamo noi il ritiro su sua richiesta. Riguardo la "trattenuta": la procedura per prodotti tecnici resi prevede una verifica del produttore (Zodiac) per garantirne funzionalità e integrità. Questo processo comporta un costo che, nel nostro caso, ammonta al 20% del valore del prodotto. Nonostante la situazione non fosse dovuta a un nostro errore, e per massima attenzione al cliente, abbiamo rinunciato a questa trattenuta del 20%, facendoci carico completamente di tale costo. Questo non è stato un gesto forzato, ma un segno tangibile della nostra volontà di venirle incontro e di offrire un servizio equo e trasparente. Tutte queste informazioni le sono state comunicate con trasparenza e con le relative prove. Il nostro servizio si basa su professionalità e rispetto reciproco. Qualità e Miglioramento Continuo Ogni prodotto LordsWorld è selezionato, garantito e supportato. La nostra priorità è offrire soluzioni affidabili e sicure. Il suo feedback, benché critico, ci ha spinto a migliorare. Stiamo introducendo un controllo interno aggiuntivo per ogni ordine tecnico prima della spedizione e aggiorneremo i contenuti per incentivare i clienti a contattarci per dubbi sulla compatibilità. Siamo sempre disponibili ad assistere, prima e dopo ogni acquisto. Il nostro obiettivo è fornire soluzioni, non solo prodotti. Ci auguriamo sinceramente che, nonostante questa esperienza, possa considerarci per una nuova opportunità futura, per toccare con mano la professionalità e l'impegno di LordsWorld. La sua soddisfazione è la nostra priorità. Cordiali saluti, Mathew Nwaneri CEO – LordsWorld Srls

Thank you Alessio for your words! We are happy that you were satisfied with our ANTIALGA, DICLORO GRANULARE and SVERNANTE – three fundamental chemical products for pool care. Our commitment is to always offer not only effectiveness, but also fast, courteous and competent assistance. We look forward to seeing you for the next treatments! Mathew.

Thank you, LordsWorld Staff.

Hello, we are pleased to have met your expectations. Kind regards.

Dear Remy Klausz, Thank you for reaching out and providing valuable feedback. We are currently in the midst of enhancing our online platform to deliver an improved user experience. I must admit, your remarks have given us pause, particularly because your recent order was placed outside of our standard online system. As per your request, we facilitated a more bespoke service, diverging from the typical procedures we advocate on our site. During our interactions, we didn't detect any indications of difficulty with the ordering process from your side. On the contrary, you expressed a specific need to forgo our conventional methods due to certain company policies. While we always recommend utilizing our website for orders to ensure efficiency and security, we adapted to your unique requirements and processed your purchase accordingly. I apologize for any misunderstandings that may have surfaced throughout this transaction. Our mission is to provide a fluid and effortless shopping experience, and we are committed to refining our operations to align with that goal. Utilizing our website for direct purchases is indeed designed to eliminate confusion and expedite the ordering process, ultimately saving time for our customers and reducing the need for extensive communication. Despite this unusual ordering method, please know that I personally dedicated time to ensure your needs were met with the utmost attention and responsiveness, adapting to the details as they evolved. Your input is instrumental in helping us identify how we can enhance our service. It is with sincere regret that your experience fell short of your expectations, and I want to reaffirm that your satisfaction is our foremost concern. We are grateful for your candid feedback and look forward to the opportunity to serve you better in the future. Warm regards, Mathew, CEO LordsWorld.

Thank you for your feedback, and I’m truly sorry your experience didn’t meet expectations. I regret the initial damage during delivery and the delays caused by unforeseen courier issues. While these were beyond our control, we worked hard to resolve them as quickly as possible, and I’m glad you found our customer service helpful. To ensure better customer satisfaction and smoother workflows, we have since removed the courier responsible from our service providers. We value your feedback and are actively working to improve our processes. I hope we have the chance to regain your trust in the future. Thank you for your feedback, and I’m truly sorry your experience didn’t meet expectations. I regret the initial damage during delivery and the delays caused by unforeseen courier issues. While these were beyond our control, we worked hard to resolve them as quickly as possible, and I’m glad you found our customer service helpful. To ensure better customer satisfaction and smoother workflows, we have since removed the courier responsible from our service providers. We value your feedback and are actively working to improve our processes. I hope we have the chance to regain your trust in the future. Kind regards, Mathew CEO, LordsWorld Srls Unipersonale

Dear Mr. Fabio, Good morning! 🌞 Thank you very much for your enthusiastic 5-star reviews! We are pleased to know that you find our solar shower for the pool with a 30-liter tank (56932) to be of excellent quality. Your kind words about our services warm our hearts and we are happy to have met your expectations. We greatly appreciate your trust in us and your positive feedback on our speed, availability and detailed explanations. It is customers like you who make our work so rewarding. We look forward to serving you again! Kind regards, Mathew C.e.o

Thank you, Pete, for your kind words and continued trust! We’re truly glad you had a positive experience with us. Being described as “very very helpful” is exactly what we strive for every day. We look forward to assisting you again whenever you need, always here, always ready.

Thank you Franco for your feedback! We are happy that you took advantage of a great deal. Offering quality at the right price is one of our priorities. We are also available in the future for any need regarding your pool!

We are happy to have served you well. Thank you for your kind feedback, which helps us to understand that we are working correctly towards the values we have/09/ourselves. Please do not hesitate to contact us should you need us. Best regard, Mathew C.e.o

Thank you. Always at your disposal to serve you in the best way. Regards.

Happy to receive your appreciated comment, we are here to always serve you in the best way. At your disposal, Regards. Mathew C.e.o

Thank you Francesca, you are one of our dearest customers and we appreciate your loyalty. We remain always at your service. Kind regards, Matteo C.e.o.

Dear Luca, Our dedication derives above all from your understanding and collaboration. Thank you very much for your patience, experience also helps us improve our logistics. As far as work is concerned, there is always room for improvement and we work on this daily. Kind regards, Mathew C.e.o.

Hello, Mr Remiti, Your order was delivered correctly, even though we acknowledge that it was delivered much later than expected (one week late) due to a confusion caused by the carrier. As you know, delivery was carried out by a special service due to the bulkiness of the product, so it was not express courier. In addition, we seriously followed all communications through to the resolution of the problem, which shows our commitment to customer satisfaction. Since you have received the products you ordered, would you be kind enough to update your comments so as to correctly reflect your experience and avoid giving incorrect information to future users. Do not forget that comments are useful to other users to make informed and quality decisions and that they should not be biased. Awaiting your updates, we send you our most sincere greetings.

Hello, Thank you for reporting this problem and we are working to resolve it as soon as possible. Please note that this is not the right channel for customer support; in the event of future issues, please contact us directly for a quick resolution. We contacted UPS about the delivery delay and were informed last night that the street name you provided at the time of purchase was incorrect. We sent a direct email requesting the correct address and assume that UPS has contacted you about this. Leaving a negative review about a company for reasons that are not attributable to it is misleading for other users, especially if you have not tried to contact us for help. Users read reviews to make an informed purchasing decision. Your feedback should therefore be based on facts regarding the company’s service and support system. Thank you for your understanding, and please accept, Madam, Sir, the expression of our distinguished greetings. Mathew. C.e.o

Hi Steve, It is a pleasure to read you, it feels awesome and I thank you for your feedback. I am glad that the VICTORIA plus filtration pump is suitable for your pool needs. Please know that I'm always at your disposal to assist whenever needed. Kind regards. Matthew, C.e.o.

Thank you Mrs. Scott, We are pleased that you are satisfied with our service, your patience and cooperation are greatly appreciated as it has allowed us to give our best. Please let me know if we can be of any assistance. Kind regards. Mathew, C.e.o

Hello Mr. Paracchini Roberto, We are pleased that you are satisfied with our services. As always, we remain at your disposal to assist you with your needs. Kind regards.

Good morning Mrs. CASANOVAS, Thank you very much for your sincere comment, which will help many users in their purchasing process. I am glad that our service met your expectations and that there were no setbacks between the product received and the description of the product on our website. As for the shipping cost, we are working on finding cheaper service providers; obviously, to guarantee a quality service, we cannot offer couriers based only on price, because then the quality of the service becomes poor. We greatly appreciate your comments. I am at your disposal. Kind regards, Mathew, C.e.o.

Good morning, Thank you very much for your comment and for recognizing our reliability. I hope that the glass microspheres have lived up to expectations. LordsWorld, Dedicated to serving you as best as possible. Kind regards, Mathew. C.e.o.

Thank you very much Loris, Our customers are our company's most important asset and we are committed to serving them to the best of our ability. Thank you for your patience and cooperation. As always, I remain available to serve you better. Mathew.

I am glad to have provided you with good service. We are always at your disposal, regards. Mathew.

Thank you very much Mr. Italo for the trust and for purchasing from us, Especially for the time you dedicated to us in sharing your experience about the quality of our service, which will certainly help other customers and users of our web shop to make an informed purchase decision. Unfortunately, third-party services can cause hiccups, and since our customers are our most important resource, we are committed to serving them in the best way; that is why we are ready to resolve any inconveniences that may occur. You are a quality customer, you understood our efforts and you were also patient regarding the resolution of the complaint; I thank you for this as well. Always at your service to give you the best. Mathew.

Thank you Mr. Benussi, I am sure that the Asilikos 0.2 - 0.5 mm was suitable for your needs. I remain at your disposal, please let me know when you need our service. Matteo, C.e.o.

Thank you for your kind feedback. We hope that the Glass Microspheres - 150 - 250µm Abrasive sand for sandblasting have met your expectations. Kind regards. Mathew C.e.o

Thank you very much. Mathew.

Thank you Ina, glad you are satisfied with your service and we do hope the pool mud vacuum cleaner FAIRLOCKS meets your expectations. Always available to serve you best. Kind regards.

I am pleased that you are satisfied and I thank you for your trust. Kind regards. Mathew C.e.o

Thank you very much for your honest comment, we are glad you had a positive experience with our services. Do let us know where we can improve. Best regards. Mathew, C.e.o

Dear Pasquale Di Mare, Happy New Year and thank you for your kind feedback. I am pleased that the Manual sandblasting gun purchased from us meets your expectations. As always, I remain at your disposal to serve you in the best way and to offer further assistance if necessary. Kind regards. Administrator, Mathew.

Thank you Mrs. Eliana Ziliani, It is with great pleasure that I read your review. I am happy that my dedication towards you has been satisfactory; it is natural for us to serve our customers in the best way, given that you are our greatest resource. It is also nice to know that the product arrived safely and was exactly what you wanted. As always, I remain available to serve you in the best way. Kind regards, Mathew C.e.o

We thank you for your loyalty and for your review. As always, we are here to serve you in the best way.

Thank you Mr. Emilio, I am happy to receive this statement. As you well know, you are an important part of our business, we are happy to have you with us. Kind regards. Mathew, C.e.o.

I thank Mr. Alessio I am pleased to read your contribution. As always, we are committed to serving you at our best to ensure your satisfaction. Kind regards. Mathew C.e.o

Thank you Mr Salvatore, happy our prices a much reasonable to you. Unfortunately, though we strive to maintain all prices, due to the energy crisis it has been much difficult. I also do hope the swimming pool cleaning accessories meets your satisfaction. Kind regards.

Thank you for sharing your feedback with us, Lentz, it is very appreciated. Thank you, Mathew C.e.o

Thank you very much Roberto, Appreciated.

Thank you Francesca, as always I remain at your disposal. Regards. Mathew.

I am glad that you are satisfied with our service and our product. I will be happy to serve you in the best way every time you need it. Kind regards, Mathew.

Thank you.

Thank you very much sir for your kind feedback. I am very much glad you are satisfied with our service and product. As always, I remain at your disposal to serve you best. Distinct greetings Mathew C.e.o

Thank you sir, hope the products Glass Microsphere suites your needs. Always here to serve you best. Mathew C.e.o

You are very kind and I am happy to have met your expectations. We will continue with our devotion to satisfy your needs. Kind regards. Mathew C.e.o

Thank you Mr. Massimo, It is with great pleasure that I read your feedback. As you will have understood, we are also customers of other retailers and we understand the importance of transparency and honesty. Our customers are very important to us so we dedicate our resources to serving them in the best possible way. Kind regards. Mathew C.e.o

Thank you sir for your feedback, this will help us to improve our services. Unfortunately, deliveries depend on the third party service provider and we for transparency reasons show (and communicate when not available) their shipping cost to our users directly from their server. Furthermore, even if it is not sufficient, we indicate on the product pages the information regarding the shipping costs and on particular products we ask our users to provide their delivery address before purchasing so that we can provide them with the exact shipping costs. Notwithstanding the above, the satisfaction of our users is very important to us and knowing their expectations helps us to improve our services. We work on this factor with the hopes of achieving the most suitable solution. Kind regards. Matthew. C.e.o.

Thank you Mr. Claudio Andretta, I am happy that my advice and clarifications were useful in your choice of the product. As always, I remain at your disposal to serve you as best as possible. Mathew. C.e.o

Thank you very much Mrs. Patricia, As always, I remain at your disposal to serve you in the best way. Kind regards.

Thank you very much Cristiana, always available to serve you as best as possible. Happy holidays.

Thank you Mr. Fabio, I very much appreciate your contribution. Kind regards. Mathew C.e.o

Hello, We are sorry to hear about your experience with the bag breaking. Unfortunately, this sometimes happens with couriers, creating an unpleasant service. If it happens again, please let me know so that we can compensate for the damage (addressed to the owner Mathew) e-mail: mathew@ first domain lordsworld.eu For us, the customer must always be 100% satisfied. At your disposal. Kind regards. Mathew C.e.o

Hello Mr. Antonio, We are very happy that you are satisfied because we have met your expectations; this has always been our number one priority. Please, if you have extra time, leave your reviews of our brand "LORDSWORLD POOL CARE" that you purchased. This will help other users in their purchasing decision. I remain available to serve you in the best way. Regards, Mathew

Thank you Mrs. Francesca, You are a very loyal customer and I am happy that you entrust us with the needs of your pool by using our range of Lordsworld Pool Care products. For your next purchase, please inform me beforehand so that I can apply a special discount reserved for you. As always, I remain at your disposal to serve you in the best way. Regards. Mathew, C.e.o

Thank you very much, comment appreciated. I hope that the glass microspheres have met your needs. As always, it is our pleasure to serve you. Kind regards. Mathew C.e.o

Good morning, We are sorry for the confusion, the image is actually white though might seem blue to some users due to the contrast that highlights the product image. Your feedback is very useful since it made us know that the colour of the product was not stated. We will immediately add the colour in the product details page. Thanks a lot for your contribution. Best regards, Mathew.

Thank you very much, appreciated comment. We don't just sell; our No. 1 goal is to make sure you are satisfied as our irreplaceable user. I am very happy that you are satisfied. As always, serving you is our pleasure. Kind regards. Mathew C.e.o

Thank you very much sir, comment appreciated. We have only done what we are paid to do. Knowing that we have done well is a big pat on the back that will spur us on to do better. I am very happy that you are satisfied. As always, we remain available to serve you to the best of our ability. Sincerely yours.

Thank you very much, sir, We are very happy that you are satisfied. As always, we remain available to serve you as best we can. Kind regards.

Hello, it is always a pleasure to hear from our satisfied customers. That said, we never stop improving. Kind regards. Matteo C.e.o

Thank you very much, I am glad to know that you are satisfied with our products and services. At your disposal for any of your needs. Kind regards. Mathew. C.e.o

Thank you Sonia for taking the time to give us your feedback. We are delighted that you have found our services satisfactory. Always available to serve you to the best of our ability. Kind regards. Darina.

Thank you Francesca for your feedback and your trust in our company. The world needs more people like you who can give confidence to others Best regards. Darina.

Thank you very much for your kind and constructive feedback. This has helped to improve our services. Starting today, it is possible to choose the delivery service from numerous options linked to our site from the couriers' database. This is to ensure greater transparency and freedom of choice for our users. As you rightly said, delivery is a third-party service that we offer to make sure that the ordered goods are delivered to the user's home; unfortunately we have little control over how the service is provided. Despite this, we will continue, thanks to your contribution and that of other loyal users, to improve our services offered. Kind regards. Mathew C.e.o

Good evening, We are sorry to hear that you are having problems with the delivery of the ordered products. We immediately checked and we saw that the last bag has not yet been delivered due to a backlog at the courier. Please use this link for tracking: https://www.tnt.it/tracking/getTrack.html?wt=1&consigNos=WS10040721 We have also contacted the courier for an urgent delivery and we will let you know as soon as possible. The waiting time is a maximum of 24 hours. Kind regards. Mathew.

Thank you Mr. Paolo for your review and also for your cooperation. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you Domenico for taking the time to give us your feedback. Always available to serve you at our best. Kind regards. Darina.

Thank you Mr. Ezio, I am very happy that we reached such an understanding compromise. Even though we have this gigantic courier problem to face on a daily basis, this will not stop us from our dedication to our customers. We will continually work to improve our services and those services (courier) over which we have no control. Your satisfaction is our priority. Always at your service, Mathew for Lordsworld.

We are sorry to hear about the state of delivery. Please do inform us if there is anything damaged. All our shipments are insured and we will do the necessary if there is any damaged parts. We do plead to let us know soonest since we have only 7 days after delivery to open a claim with the courier. Your satisfaction is paramount to us. Kind regards, Mathew.

Thank you Ivan for taking the time to give us your feedback. We are pleased that you found our services satisfactory. Always available to serve you in the best way. Kind regards. Darina.

Thank you Mr. Matteo for your review. We are happy that our product, the glass microspheres for sandblasting, meets your needs. Kind regards. Darina

Thank you Mr Colin Linscott for taking the time to give us your feedback. We are delighted that you have found our services satisfactory. Please let us know about your experience with our" Lordsword Pool Care ". Always available to serve you to the best of our ability. Kind regards. Darina.

Thank you Mr. Loris for your feedback and your trust in our company. The world needs more people like you who can give confidence to others. Best regards. Darina.

Thank you for your kind feedback, we are pleased to know that the product "Glass microspheres for sandblasting" meets your needs, it is perfect for a smooth and bright sandblasting. We appreciate your kind feedback. Kind regards. Darina.

Thank you Loris for taking the time to give us your feedback. We are glad that you found our services satisfactory. Let us know your experience with our "Lordsword Pool Care". Always available to serve you at our best. Kind regards. Darina.

Thank you for purchasing the glass microspheres for sandblasting from us. We remain available as usual. Kind regards. Darina.

We are happy that our product, the glass microspheres for sandblasting, meets your needs. We remain available as usual. Kind regards. Darina.

Thank you Mr. Silvio for your feedback and your trust in our company. The world needs more people like you who can give trust to others. Best regards. Darina.

Thank you Mr. Fernando Di Nardo for your review. We are pleased that our Lordsworld Pool Care products meet your expectations. Kind regards. Darina.

Thank you Mrs. Daniele for your review and also for your collaboration. We remain, as always, available to provide our best service. Kind regards. Darina.

Thank you so much Nicoletta, We are glad you are satisfied with our product. Sincere apologies for the delivery delay experienced, this is a point we sure need to fix with the courier service. We remain available to serve you best. Kind regards, Darina.

Thank you Mrs. Lipparini for your review and also for your collaboration. We remain available as usual. Kind regards. Darina.

We thank you for purchasing from us the quartz gravel for sand filters for swimming pools. We remain available as usual. Kind regards. Darina.

Thank you Mr. Adam for your feedback, we are happy to know that you are satisfied with our services. We remain, as always, available to provide our best service. Kind regards. Darina.

Thank you for your comments. Customer satisfaction is our priority. We sincerely apologize for the poor service provided by the courier; this is a phenomenon we are striving to improve. Unfortunately, the covid-19 situation is creating major disruption to achieve this goal. Your contribution is very useful to us and we will use it in our improvements. Please accept, Mr. President, my distinguished salutations. Kind regards Darina

Thank you Mr. Stephane Montauban for your comments. As always, we remain available to offer you the best of our service. Kind regards. Darina

Thank you Enrico for your review. We are pleased that our Lordsworld Pool Care products meet your expectations. Kind regards. Darina.

Hello Nathalie Recommending our company as a serious business is very appreciated. Thank you very much. We remain, as always, available to offer you the best of our service.

Thank you Mr. Fidelis We do our best for our customers. Kind regards. Darina

Thank you Mrs. Gmizic for your feedback. We are very happy that you are satisfied with our product Riscaldamento domestico Raffaello. Your satisfaction is our priority. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you Paolo for your feedback, we are happy to know that you are satisfied with our services. We remain, as always, available to provide our best service. Kind regards. Darina.

Good evening, Sir, Thank you for informing us; there must have been a problem with the second package. We will immediately contact the courier service for an update. If it turns out that the parcel has been lost or damaged (which I believe is the case), we will send you a new parcel. Please write to us directly with the information about the product received. Please also include the order reference so that we can resolve the situation. Please note that it is important that our customers receive their orders as quickly as possible. When this happens, please contact us directly the same day or at the latest in the days that follow so that we can follow up and avoid any delay. Kind regards, Mathew.

Thank you, Sir, for your sincere comments. We have added a few points to our list of areas to improve; they are very useful. Although we do our best to offer perfect service, we know there is always room for improvement. What is important is that we were not able to resolve the situation and we sincerely apologize for any inconvenience the situation may have caused. As usual, we remain at your disposal to serve you as best as possible. Yours sincerely, Mathew.

Thank you Mr. Gerri for your feedback and your trust in our company. The world needs more people like you who can give trust to others. Best regards. Darina.

Thank you Mr. Gerri We are pleased that our Australian Garnet abrasive sand for sandblasting meets your needs. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you Mr. Paolo for your feedback and your trust in our company. The world needs more people like you who can give confidence to others. Best regards. Darina.

Thank you Mr. Emilio for your feedback and your trust in our company. Kind regards Darina

Recommending our company as a serious thing is a much appreciated gesture, thank you very much. Your satisfaction is our priority. Kind regards. Darina

Thank you very much Kai, glad you love our services. Don't forget to let us know your experience with the White Empire bioethanol fireplace. It's great doing business with you, Merry Christmas. Mathew.

Hello, Sir, We sincerely apologize for the delivery delay; your order of 2 bags was duly shipped the same day in 2 different shipments due to the weight of the items. Although you did not inform us of this fact, we would have requested an urgent delivery from the delivery company. Please also note that due to Christmas shopping and the COVID-19 crisis, delivery companies are overloaded and, consequently, delivery delays have occurred, which is unfortunately beyond our control. We have contacted the TNT courier service for an urgent delivery of the second package and we believe it will be delivered today. Yours sincerely, Mathew

Thank you so much mr Craig, We are glad you finally received your ordered products. Sincere apologies for the delivery delay experienced, this is a point we sure need to fix with the courier service. We remain available to serve you best. Kind regards, Darina.

Thank you for your review. Kind regards. Darina

Thank you Mr. Marco for your feedback and your trust in our company. The world needs more people like you who can give others confidence. Best regards. Darina.

Thank you Mr. Mirko for your review and also for your cooperation. We remain available as usual. Kind regards. Darina.

Thank you for your feedback. We are glad that you found our services satisfactory. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you Mr. Francesco, we are happy that our service was satisfactory for you. Let us know your experience with Tricloro Multi-action of our product under the "Lordsword Pool Care" brand. Kind regards, Darina

Hi Laurence and merry Christmas. You know well my aim is always that of customer satisfaction and that is the reason I dedicate time in making sure I give the best service to our customers. Thanks for your input. I've noted your disappointment, though I truly can't do anything about it, it is a great input for the producers. I will take it to them. Thanks once again, take care of yourself this period and have a wonderful holiday. Best regards, Mathew.

Thank you for taking the time to give us your feedback. We are pleased that you are satisfied with our services. We are glad that you like ours domestic heating beige flame. We try our best to satisfy our costumers . Kind regards Matthew

Thank you Bruno for taking the time to give us your feedback. We are happy that you found our services satisfactory. Let us know your experience with our "Lordsword Pool Care". Always available to serve you at our best. Kind regards. Darina.

Thank you so much Helen for taking your time, we really appreciate. We are glad our Abrasive sands for sandblasting product is of you expectations. We are happy that you are satisfied with our services. Regards. Darina.

Thank you very much, Gomez, for your comments. We are pleased that you are satisfied with our services. Thanks to our TNT courier we have the possibility to deliver our products quickly and safely to our customers. We remain available for your needs. Regards. Darina.

Thank you Eric for your feedback. We are pleased that our Polen abrasive sand for sandblasting meets your needs. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you, dear Jean Pierre, Your satisfaction is our priority. We hope that our Glass Microspheres - 70 - 110µm meet your needs. Darina.

Thank you Mr. Emilio We cannot be grateful enough for your kind, detailed and clear feedback. As you well know, customer satisfaction is a priority for us over sales; consequently we strive to ensure that you purchase only what you need to solve any requirements. Thank you for your feedback and we hope to see you soon. Regards. Darina.

Thank you Mr. Mattia Thank you for your feedback, we are happy to know that you are satisfied with our services. Our goal, which is more than selling products, is to provide the most suitable solutions to customers' needs. Best regards. Darina.

Thank you for your positive comment, Mr. Mattia

Thank you, Mr. Vittorio. We appreciate you taking the time to respond to our feedback requests; this helps us know where we need to improve and what we need to continue doing to ensure perfect service. Best regards. Darina.

Thank you Mr. Alexandru We are pleased that our Australian Garnet abrasive sand for sandblasting meets your needs. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you so much Helen for your feedback. We are glad you are satisfied with our services. Thanks to our courier TNT we have the possibilities to deliver our products quickly and safely to our costumers. Thank you for purchasing the glass beads for sandblasting from us. We remain available for your needs. Regards. Darina.

Thank you for purchasing the glass microspheres for sandblasting from us. We remain available as usual. Kind regards. Darina.

Thank you for your kind feedback. We hope you are satisfied with the SENA pump. We remain available as usual. Kind regards. Darina.

Thank you for your kind feedback, we are pleased to know that the product "Microsfere di vetro per sabbiatura" meets your needs, it is perfect for a smooth and shiny sandblasting. We appreciate your kind feedback. Kind regards. Darina.

Thank you for your review and also for your patience. Kind regards. Darina

Thank you Mr. Livio for your feedback and your trust in our company. The world needs more people like you who can give confidence to others. Best regards. Darina.

Thank you Mr. Fabrizio for your positive feedback. We are happy to know that you are satisfied with our service. Kind regards. Darina.

Thank you Mr. Andrea We thank you for your kind comment, we are happy that you are satisfied with our service and products. We are always here to provide you with sandblasting products for your needs. Kind regards Darina.

We are pleased that our sand Glass microspheres for sandblasting meets your needs. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you Mr. Fabio for your review and also for your cooperation. As always, we remain available to provide our best service. Kind regards. Darina.

Thank you for your positive comment, Mr. Fabrizio. Kind regards. Darina.

We are honored to receive such a beautiful comment from you. We are also pleased that the product we recommended is a good solution for your needs. Your satisfaction is our priority. Kind regards. Darina

Thank you Armando, happy that you found our service satisfactory. Our goal is to provide the best possible service to our customers. Kind regards. Darina.

Thank you Mr. Paolo, We are happy to know that you are satisfied with our service and that the VICTORIA plus silent 3.00 HP pool pump fits perfectly the needs of your pool. We are always at your disposal. Best regards. Darina

Hello Sir/Madam, Thank you for informing us. Sincerely, this is a shameful situation that we regretfully acknowledge. We have immediately proceeded with a full refund of the amount paid for shipping, as the promised date was not respected. We have also contacted the delivery company to get an immediate update, which we will properly inform you of as soon as we have a response. Your order was shipped on time and was also insured against delivery delays, damage, or loss in order to avoid this kind of situation. We apologize for all the inconvenience caused by this delay. We remain at your disposal to serve you as best as possible. Lordsworld Customer Service

Thank you very much, Mattia, for taking the time to dedicate to us; we appreciate it very much. We are happy that our product Pompa VICTORIA meets your expectations. We always remain at your disposal to offer you the best of our services. Kind regards. Darina

Thank you, Mr. Massimiliano. We are glad that you found our services satisfactory. We hope that POLEN Abrasive sand meets your expectations. Kind regards. Darina.

Thank you dear Abdelazize, your satisfaction is our priority. Don't forget to let us know how our Flocculante Liquido meets your expectations. Kind regards. Darina

Thank you Mr. Pasquale. Recommending our company as something serious is a very appreciated gesture, thank you very much. Your satisfaction is our priority. Kind regards. Darina

Thank you Sonia for your review. We are pleased that our Lordsworld Pool Care products meet your expectations. Kind regards. Darina.

Thank you Roberta Your comment is very appreciated, this is what we love to do, serve you in the best way. We remain always at your service. Kind regards. Darina.

Thank you, Mr. Andrea, We are pleased that you found our services satisfactory. Don't forget to let us know your experience with the VERTIGO BASIC barbecue.

Thank you Mrs. BERTINI, We hope that the Glass microspheres for sandblasting from 425 - 850µm meets your expectations

Thank you Mrs. Chiericati, As you well know, we appreciate your loyalty. Thank you also for the reviews left on LORDSWORLD POOL CARE products, they will certainly be helpful to other users in their purchasing decisions. As always, we remain at your disposal to serve you at our best. Kind regards.

Thank you Mr. Baialuna, We apologize for the delay in delivery; we will inform the courier to ensure the provision of better services with our shipments. Do not forget to let us know how our Cloro Multi-azione meets your expectations. At your disposal.

Thank you very much Mr. Bastone Danilo, We are pleased that you informed us; we will act immediately by opening a complaint with the courier with a request for compensation for damages. However, it would have been more appreciated if you had used the dedicated channel to inform us, for the following important reasons. 1, We go the extra mile to ensure our customer's satisfaction; consequently, we take your opinion seriously. 2, All our shipments are insured for damage, loss or theft, whatever the case may be, our customers' rights are protected and we take responsibility on such occasions. 3, there is no perfect work system; consequently, when such problems arise, we take them as an opportunity to improve our services and those of third parties who indirectly represent us. We will be happy to solve your problem, so please contact us via our contact page https://lordsworld.eu/it/contattaci or write us an e-mail at [email protected] providing us with information on what happened. If possible, please include some images. We remain at your disposal, General Manager - Mathew.

What can we say, we are honored to receive such a beautiful comment from you. We are also pleased that the abrasive sands we recommended were a good solution for your needs, feel free to leave comments about them so that other users can make better purchasing decisions. As always, we are at your disposal Mr. Russo... Kind regards.

Hello Mr. Ivan, we believe that similar personalities attract, you are a client out of a million. Thank you for your loyalty and for the contributions you have always offered us, it has truly helped us grow. We know that you have taken us to heart and we appreciate it very much. At your disposal, kind regards

Thank you Mrs Fusconi, We are pleased to know that the SHARK SERIES oval mud vacuum has lived up to expectations. We remain always at your service. Regards.

Your comment is greatly appreciated, Mr. Insana; this is what we love to do: serve you in the best possible way. We hope the multi-action chlorine has met your needs. greetings.

Good morning, Mr. Lavazza, Thank you for your review and also for your personality and cooperation. The world needs more people like you who can give others confidence. We are happy to have you as our customers. Always available to serve you in the best way. Kind regards.

Thank you Mr. Stefano for your feedback. Recommending our company as something serious is a very appreciated gesture, thank you very much. As always, we remain available to serve you in the best way. Kind regards. Darina

Thank you Mr. Stefano for your feedback. We are glad that our Lordsworld Pool Care pool care products meet your expectations. We do our best to satisfy our customers. Kind regards. Darina.

Thank you Mr. Stefano for your positive feedback. The world needs more people like you who can give others confidence. Always available to serve you at our best. Kind regards. Darina.

Thank you Mr. Giorgio. We are pleased that you found our services satisfactory. Don't forget to let us know your experience with the FIESTA barbecue. Kind regards. Darina.

Thank you so much Enjoy for taking your time, we really appreciate. We are glad our Lordsworld Pool Care products are of you expectations. We remain always available to give you the best of our services. Regards. Darina

Thank you Mr. Domenico for your review. We hope that the Glass microspheres for sandblasting meet your expectations. Kind regards. Darina