Please note: Your statutory right of withdrawal is not restricted by these additional return and refund instructions.

30-Day Guarantee and Statutory Right of Withdrawal

You have the right to cancel purchase contract within fourteen days without giving any reason, from the day you or a third party named by you, who is not the carrier, has taken possession of the last goods.

Warranty and Commercial Compliance

LordsWorld is responsible for any defects in products offered on, pursuant to Italian legislation. All return shipping costs for defective products will be borne by us. Free return if the item purchased is delivered damaged, defective, or does not conform to the contract of sale.

Order Return and Refund Request

Requests for return or refund can be made via your account under "RETURN PRODUCT" or "HISTORICAL DETAILS OF ORDERS" for multiple items. Alternatively, use our contact form or write to with your order reference number and reason for return.

Note on Return Process

Each return label is product-specific. Items from different orders require respective labels unless combined into a single package. Prepaid labels are country-specific. The return of warranty items using prepaid labels incurs no fees.

Reimbursement Conditions

Refunds, excluding promotional items and return costs, are processed upon receipt and verification of returned goods' integrity, in accordance with our conditions. Products on demand, or opened sacks of granular products, cannot be returned due to their nature.

ODR Guarantee of the European Commission

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes arising from online purchases. Visit for more information.

Exceptional Customer Service

We prioritize your satisfaction, offering dedicated support for all inquiries. Contact our Service Center for assistance.

Non-Receipt Claim Process

When orders have been declared delivered, it is paramount for customers to open a non-receipt claim if the goods have not been received. Please contact us with your order reference or number at within 15 working days of the order status being updated to delivered. We encourage our customers to check their account and order status regularly until delivery has been confirmed.

Past 15 working days from the delivery status update, LordsWorld exempts itself from any claim related to non-receipt of goods. This policy is crucial for the timely resolution of any delivery issues and ensures that we can provide the best possible support to our customers.