These Terms and Conditions govern access to the website lordsworld.eu and the purchase of goods from:
LORDSWORLD SRLS UNIPERSONALE
Registered office: Via Antonio Gramsci 47, 25015 Desenzano del Garda (BS), Italy
VAT number and tax code: IT04319840981
REA: BS-605554
Email: [email protected]
Certified email: [email protected]
By placing an order through lordsworld.eu, the customer confirms that they have read and accepted these Terms and Conditions together with the policies expressly referred to during checkout.
Nothing in these Terms excludes or limits any mandatory rights granted to consumers under applicable law.
1. Scope and Definitions
These Terms apply to purchases made through lordsworld.eu.
For the purposes of these Terms:
- Consumer means a natural person acting for purposes outside their trade, business, craft or profession.
- Business customer means any natural or legal person purchasing for purposes connected with a trade, business, craft or profession.
- Customer means either a consumer or business customer, according to the circumstances.
- LordsWorld means LORDSWORLD SRLS UNIPERSONALE.
- Standard - Customer Carrier Pickup From designated warehouse means the standard fulfilment method under which goods are prepared and made available at the warehouse for collection by the customer or by a carrier independently appointed and paid by the customer.
- Third Party Delivery Service means a transport service performed by an independent carrier or logistics provider and made available through LordsWorld checkout.
Provisions concerning statutory consumer rights apply only where the customer qualifies as a consumer.
2. Website Use and Customer Accounts
Customers must provide complete, accurate and current information when registering, placing an order or communicating with LordsWorld.
The customer is responsible for maintaining the confidentiality of account credentials and for promptly informing LordsWorld of any suspected unauthorised access.
LordsWorld may suspend access to an account where reasonably necessary to investigate suspected fraud, misuse, security risks or materially inaccurate information.
Personal data is processed in accordance with the Privacy Policy.
3. Product Information
LordsWorld makes reasonable efforts to ensure that product descriptions, specifications, images, compatibility information and prices are accurate.
Product images may be illustrative. Minor differences in colour, finish, packaging or appearance may occur where they do not affect the product’s essential characteristics or contractual conformity.
Customers are responsible for checking dimensions, technical specifications, compatibility, installation requirements and intended use before ordering.
Assistance provided before purchase is based on the information supplied by the customer and does not replace assessment by a qualified installer, engineer or other competent professional where one is required.
4. Product Availability and On Demand Goods
Displayed availability may change because of simultaneous purchases, supplier updates, stock discrepancies or production requirements.
Some products are:
- manufactured on demand;
- assembled or configured after ordering;
- procured from a supplier after confirmation of the order;
- subject to seasonal production or factory closure periods; or
- dependent on specialist packaging and transport arrangements.
Any estimated availability, preparation or dispatch date will be communicated on the product page, during checkout or after verification with the supplier.
If a product becomes unavailable after ordering, LordsWorld will inform the customer without undue delay and may offer:
- a suitable alternative;
- a revised fulfilment date; or
- cancellation and reimbursement of the unavailable product.
No substitute will be supplied without the customer’s agreement.
5. Order Submission and Acceptance
Submitting an order constitutes an offer by the customer to purchase the selected goods under these Terms.
The automatic order acknowledgement confirms receipt of the order but remains subject to verification of:
- payment authorisation;
- product availability;
- price and listing accuracy;
- delivery or collection feasibility;
- customer and tax information; and
- fraud and security checks.
If LordsWorld cannot accept or fulfil an order, the customer will be informed promptly and any payment collected for the cancelled goods will be reimbursed.
LordsWorld will not cancel an accepted consumer order arbitrarily or in a manner that restricts mandatory consumer rights.
6. Prices, Taxes and Other Charges
Prices are displayed in the currency indicated on the website.
VAT is included or excluded according to the customer’s location, status, delivery destination and applicable tax rules.
Before final confirmation, the checkout displays the applicable:
- product price;
- VAT;
- discounts;
- fulfilment or delivery charge;
- handling charge, where applicable; and
- order total.
Obvious pricing, calculation or listing errors may be corrected. If an error affects an existing order, LordsWorld will notify the customer and request confirmation before proceeding at the corrected price. If the customer does not accept the corrected price, the affected item will be cancelled and reimbursed.
7. Payment
Available payment methods are shown during checkout and may include payment services operated by independent providers such as Stripe, PayPal or banking institutions.
Payment information is processed according to the security procedures of the selected provider. Further information is available on the Secure Payment page.
Where a reimbursement is legally or contractually due, it will normally be issued using the payment method used for the original transaction unless the customer expressly agrees otherwise.
8. Fulfilment and Delivery Methods
LordsWorld sells goods and does not independently operate as a carrier.
The fulfilment and delivery methods offered for an order depend on the destination, product dimensions, weight, packaging, accessibility and logistical requirements.
8.1 Standard - Customer Carrier Pickup From designated warehouse
Standard - Customer Carrier Pickup From designated warehouse is LordsWorld’s standard fulfilment method where available for the relevant order.
Under this method:
- LordsWorld prepares the goods for collection at the designated warehouse;
- the customer collects the goods personally where permitted, or appoints a suitable carrier;
- the customer independently contracts with and pays the collecting carrier;
- transport is not included in the fulfilment charge paid to LordsWorld; and
- the collection must comply with the warehouse appointment, loading and safety requirements communicated by LordsWorld.
Any contract between the customer and a customer appointed carrier is separate from the contract for the sale of goods with LordsWorld.
Amounts paid directly by the customer to their carrier are not received by LordsWorld.
8.2 Third Party Delivery Services
If the customer cannot or does not wish to appoint a carrier, LordsWorld may make independent third party delivery services available through checkout, including services identified as MBE, LordsWorld Express or alternative available carriers.
These services are physically performed by independent logistics providers. LordsWorld facilitates their booking and collects the quoted amount through the order.
The quoted delivery price may include transport, packaging, booking, handling or other logistics components disclosed during checkout.
Estimated transit times are not guaranteed unless LordsWorld expressly confirms a guaranteed or time critical service in writing.
8.3 Special and Bulky Freight
Heavy, oversized, fragile, hazardous, palletised or unusually shaped goods may require specialist transport, loading equipment, access checks or delivery appointments.
The customer must provide accurate information concerning:
- the delivery address;
- vehicle access;
- restricted roads or access hours;
- loading or unloading equipment;
- delivery floor requirements; and
- any circumstances affecting safe delivery.
Additional costs caused by inaccurate or incomplete information, failed delivery, refused delivery or unavailable unloading facilities may be charged where legally permitted and properly documented.
9. Transfer of Risk and Collection
For consumer orders delivered through a carrier offered or arranged through LordsWorld, risk remains governed by applicable consumer law and ordinarily transfers when the consumer, or a nominated third party other than the carrier, acquires physical possession of the goods.
Where the consumer independently appoints a carrier that was not proposed by LordsWorld, applicable law may provide for risk to transfer when the goods are handed over to that carrier, without prejudice to the consumer’s rights against the carrier.
For business customers, risk transfers according to the agreed delivery or collection terms and applicable commercial law.
The person collecting the goods must inspect the number and apparent condition of packages and record any visible shortage or damage on the collection or transport document.
10. Delivery Inspection and Transport Damage
Customers should inspect delivered packages promptly.
Visible damage, missing packages or signs of tampering should be recorded clearly on the carrier’s delivery document, preferably with specific written reservations and photographic evidence.
Customers should notify LordsWorld as soon as reasonably possible so that evidence can be preserved and a carrier claim can be opened.
Failure to report damage immediately does not automatically remove mandatory consumer rights concerning non conforming goods.
11. Non Receipt Claims
If tracking or order information states that goods were delivered but the customer has not received them, the customer should contact:
The notification should include the order reference, tracking information and any relevant evidence.
Customers are encouraged to report non receipt within 15 working days of the delivery status update because carrier investigations and access to delivery evidence may be time sensitive.
This reporting period is an operational request and does not extinguish any mandatory legal rights solely because the customer reports the matter later.
12. Right of Withdrawal
Consumers may have the right to withdraw from an eligible distance contract within 14 calendar days without giving a reason.
The conditions, procedure, statutory exclusions, return obligations and reimbursement rules are set out in the Right of Withdrawal Policy.
Registered customers may submit an electronic withdrawal declaration from Order History or the relevant order details page.
The online function accepts one product line per declaration. Separate declarations may be submitted for different products in the same order.
12.1 Return Costs
For a change of mind withdrawal, the consumer bears the direct cost of returning the goods where this responsibility was disclosed before purchase, unless LordsWorld has expressly agreed otherwise or applicable law provides otherwise.
Return transport for heavy, oversized, palletised or non postal goods may be substantial.
12.2 Original Fulfilment and Delivery Costs
For a valid full withdrawal, reimbursable original fulfilment or delivery costs will be calculated according to applicable law and by reference to the least expensive standard method genuinely offered and available for that specific order.
Where Standard - Customer Carrier Pickup From designated warehouse was genuinely offered and available as the least expensive standard fulfilment method, the reimbursement of fulfilment or delivery costs will be limited to the amount paid directly to LordsWorld for that method, to the extent permitted by applicable law.
If the customer selected a more expensive third party delivery service, LordsWorld is not required to reimburse the supplementary amount exceeding the cost of the least expensive standard method offered. This reflects Article 13(2) of the Consumer Rights Directive.
Transport costs paid directly to a carrier independently appointed by the customer were not received by LordsWorld and are not reimbursable by LordsWorld.
12.3 Diminished Value
No automatic restocking, inspection or reconditioning percentage will be deducted from a consumer withdrawal refund.
The consumer may, however, be liable for an objectively demonstrated reduction in value caused by handling beyond what was necessary to establish the nature, characteristics and functioning of the goods.
Any deduction will be assessed individually and supported by the actual condition of the returned product.
13. Defective, Incorrect or Non Conforming Goods
The right of withdrawal is separate from statutory rights relating to defective, incorrect or non conforming goods.
Consumers may be entitled to remedies including repair, replacement, price reduction or termination of the sales contract, subject to the conditions and proportionality rules established by applicable law.
Customers should contact LordsWorld before returning an allegedly defective or incorrect product so that the appropriate procedure and transport instructions can be provided.
Necessary costs relating to a valid lack of conformity remedy will be handled according to applicable consumer law and must not be treated as an ordinary change of mind return.
14. Returns and Refunds
Detailed procedures for returns, inspections, refunds, transport damage and incorrect goods are available in the Returns and Refunds Policy.
A refund may be withheld where legally permitted, including until returned goods are received or the consumer supplies evidence of dispatch in a valid withdrawal case.
15. VAT and Customer Tax Status
Customers must provide accurate billing, country, company and VAT information.
Business treatment, VAT exemption or reverse charge treatment is not determined solely by manually selecting a customer group. It is subject to the validity of the supplied information, the customer’s status, the place of supply, the delivery destination and applicable tax rules.
15.1 EU Business Customers
An EU business requesting intra Community treatment must provide a valid VAT number and any other information reasonably required to verify eligibility.
If the VAT number or transaction does not meet the applicable conditions, VAT may be charged.
15.2 Italian Business Customers
Italian businesses must provide complete and accurate invoicing information, including VAT and electronic invoicing details where applicable.
15.3 Non EU Customers
Orders delivered outside the European Union may qualify for VAT treatment applicable to exports, subject to the destination and evidence of export.
The recipient may be responsible for import VAT, customs duties, clearance fees and other charges imposed in the destination country unless expressly included in the order.
Further information is available in the Help Center.
16. Installation and Use
Products must be installed, commissioned, maintained and used according to:
- the manufacturer’s instructions;
- applicable safety standards;
- local technical and building requirements; and
- the instructions of appropriately qualified personnel where required.
LordsWorld is not responsible for damage caused by incorrect installation, unsuitable use, unauthorised modification, inadequate maintenance or failure to follow safety instructions, except where liability cannot legally be excluded.
17. Limitation of Liability
LordsWorld does not exclude or limit liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, personal injury where legally applicable, or mandatory consumer rights.
For business customers, and to the extent permitted by law, LordsWorld will not be liable for indirect or consequential commercial losses, loss of profit, loss of opportunity or business interruption that was not reasonably foreseeable at the time of contracting.
18. Intellectual Property
The content of lordsworld.eu, including text, graphics, branding, layout and original media, is protected by applicable intellectual property law.
Content may not be reproduced, distributed or commercially exploited without permission, except where permitted by law.
Third party trademarks and product materials remain the property of their respective owners.
19. Complaints and Dispute Resolution
Customers should first contact LordsWorld at [email protected], providing the order reference and a clear description of the issue.
Further information concerning complaints, applicable dispute resolution procedures and competent authorities is available on the Dispute Settlement page.
Nothing in these Terms prevents a consumer from exercising any right to seek an available judicial or alternative remedy under applicable law.
20. Applicable Law
These Terms are governed by Italian law, without depriving consumers residing in another country of mandatory protections granted by the law applicable to them.
For consumer disputes, jurisdiction will be determined according to mandatory consumer protection and private international law rules.
For disputes involving business customers, the competent court may be agreed separately or determined under applicable law.
21. Amendments
LordsWorld may amend these Terms to reflect legal, technical, operational or commercial changes.
The version applicable to an order is the version accepted and made available to the customer when that order is concluded.
Later amendments will not retroactively alter an existing order unless required by law or expressly agreed with the customer.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Contact
Questions concerning these Terms may be sent to:
LORDSWORLD SRLS UNIPERSONALE
Email: [email protected]
Address: Via Antonio Gramsci 47, 25015 Desenzano del Garda (BS), Italy
Last updated: 28 July 2026.