LORDS SRLS Via Crocifisso 16. Desenzano Del Garda 25015 (Bs) | P.IVA & C.F .: 03861850984 | REA: BS - 569341 | Data Controller Site Manager | Administrator & Ceo | Iwu Mathew Nwaneri. email@example.com | firstname.lastname@example.org |
GENERAL CONDITIONS OF SALE
1. GENERAL PROVISIONS
The user navigating in this area accesses LORDS SRLS on https://lordsworld.eu.
The browsing and transmission of a purchase order on the site implies acceptance of the Data Protection Policies and Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the website https://lordsworld.eu store of LORDS SRLS in accordance with Directive 2011/83 / EU of the European Parliament and of the Council, of 25 October 2011 , on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council Text with EEA relevance. Read the details.
E-commerce and off-premises selling offer many advantages, but also entail different obligations defined by EU rules.
The transactions subject to European legislation are the sale and service contracts concluded without the customer being physically present; for example, contractual agreements on the Internet, or by telephone (with or without human interaction), e-mail, fax or correspondence, by letter or standard contract, when the customer is not in the business premises of the company.
Before accessing the products supplied by the site, the user is required to read these General Terms and Conditions of Sale which are generally understood and unequivocally accepted at the time of purchase. LORDS SRLS reserves the right to modify it’s terms unilaterally and without notice.
These General Conditions of Sale governs the offer, forwarding and acceptance of purchase orders of products from LORDS SRLS and do not regulate, however, the provision of services or the sale of products by parties other than the seller that are present on the same site through https://lordsworld.eu link, banner or other hypertext links.
Before sending orders and purchasing products and services from different subjects, we suggest checking their terms of sale.
3. CONCLUSION OF THE CONTRACT
To conclude the purchase contract, it will be necessary to fill in the form on the https://lordsworld.eu site in electronic format and transmit it following the relative instructions.
It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the relative costs of shipping and delivery, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The buyer will be obliged to pay the price from the moment the online order submission procedure is completed.
Once the contract is concluded, the seller takes care of the order for its processing and delivery.
4. REGISTERED USERS
When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data in a correct and truthful manner.
The confirmation will in any case exempt LORDS SRLS from any responsibility for the data supplied by the user. The user undertakes to promptly inform LORDS SRLS of any variation of their data at any time communicated.
If the user then communicates data that is not accurate or incomplete or even if there is a dispute by the interested parties about the payments made, LORDS SRLS will have the right not to activate or suspend the service until the related deficiencies have been rectified.
5. AVAILABILITY OF PRODUCTS
The availability of the products refers to the actual availability at the moment the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.
If the purchaser requests the cancellation of the order, by terminating the contract, LORDS SRLS will reimburse the amount paid within 30 days from the moment in which LORDS SRLS was informed of the decision of the buyer to terminate the contract.
6. PRODUCTS OFFERED
LORDS SRLS sells various products such as: Home and garden products, swimming pools, industrial, animal care, electronics and many others.
7. METHOD OF PAYMENT AND PRICES
The price of the products will be that indicated from time to time on the site https://lordsworld.eu, except where there is an obvious error.
In the event of an error, LORDS SRLS will inform the buyer as soon as possible, allowing the order to be confirmed at the correct amount or to be canceled. In any case, LORDS SRLS will not be obliged to supply what was sold at the LOWER or HIGHER price wrongly indicated.
The prices of the site https://lordsworld.eu are inclusive of VAT. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent.
Once selected products, they will be added to the cart. it will be sufficient to follow the instructions for the purchase, inserting or verifying the information requested in each step of the process. The order details can be modified before payment.
Payment can be made through the different methods available on https://lordsworld.eu.
Lordsworld delivers mainly to Europe and the Mediterranean basin. We also deliver worldwide on request, please contact us for further information.
Orders are usually shipped after receipt of payment within 24 working hours, except weekends and public holidays. They are sent through the most reliable local and international delivery companies such as UPS, TNT, SDA, BARTOLINI or POSTEITALIANE.
Whatever the choice of shipment, we will provide a link to track the package online, we will also keep you updated on the status of the order and its location until delivery.
It is advisable to check the delivery times of each item as they vary, this information can be found on the product and cart page.
If the products have different delivery times, we will ship according to the information found on the product page and the delivery time found on the cart page.
In any case, if all the ordered items have different delivery times, the best practice is to check or ask for more information to avoid misunderstandings.
Delivery takes place at the time estimated at the time of purchase and, in any case, within the maximum period of 28 working days from the date of confirmation (For products produced on order).
If delivery is not possible due to the absence of the recipient at the time of delivery, a second attempt will be made, in case of a negative outcome on the second attempt, the order will be sent to a collection point and you will be duly informed. In this case, an alert will specify where the order is located and how to arrange a new delivery or collection.
Please, if you are not available at the place of delivery on the agreed date and time, we kindly ask to be contacted again to arrange a new delivery date.
Shipping costs are buyer's responsibility and are explicitly highlighted at the time of order or included in the cost of the product. The management costs are free, while transport costs vary depending on the total weight of the shipment, the size of the item and place of delivery.
Your order will be shipped at our risk and it will become your responsibility as soon as it is delivered to you, accepting delivery, we strongly recommend acceptance subject to inspection and an annotation in case of visible damage.
The refusal to collect the purchased item upon delivery entails it’s automatic return to us, therefore we will refund the value of the item ordered excluding shipping costs and any costs incurred for the return.
The delivery packages are properly sized and the items are well protected.
9. PASSING OF RISK
The risks related to the products will be passed to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happens at a later time.
10. WARRANTY AND COMMERCIAL CONFORMITY
The seller is responsible for any defect in the products offered on the site https://lordsworld.eu, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
All return costs for defective products will be borne by the lordsworld.eu.
11. RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days (reference point 1. GENERAL PROVISIONS) from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term begins on the date of receipt of the last product.
The buyer who intends to exercise the right of withdrawal must communicate it to LORDS SRLS through an explicit declaration, which can be transmitted by accessing the order page.
The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract.
The goods must be returned to:
Via Panizze 9, Lonato Del Garda (BS). Italy.
Or at the address indicated on the label.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will provide pursuant to art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the deadline for reimbursement is 14 days starting from the receipt of the notice of withdrawal, the reimbursement could be withheld more than 14 days until the trial by the Consumer of having sent back the goods or until these have been received by the seller.
As per art. 57 “The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The site will reimburse using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, if the purchaser intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC needed to make the repayment. Read the Returns & Refunds page for more information.
12. DATA PROCESSING
13. SAFEGUARD CLAUSE
In the event that one of the clauses of these General Conditions of Sale is null and void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Any request for information can be sent by e-mail to the following address email@example.com by telephone at the following number +393409671873 by mail to the following address:
Via Panizze 9, 25017 Lonato Del Garda (BS). Italy
15. APPLICABLE LAW AND JURISDICTION
Pre-contractual information for the consumer and right of withdrawal in distance contracts and contracts negotiated away from business premises.
Art. 49. Information obligations in distance contracts and contracts negotiated away from business premises.
1. Before the consumer is bound by a distance contract or negotiated outside the business premises or by a corresponding offer, the professional provides the consumer with the following information, in a clear and understandable way:
a) The main characteristics of the goods or services, to the extent appropriate to the support and to the goods or services.
b) The identity of the professional.
c) The geographical address where the professional is established and his telephone number, fax number and electronic address, where available, to allow the consumer to quickly contact the professional and communicate effectively with him and, if applicable, the geographical address and the identity of the professional on whose behalf he is acting.
d) If different from the address provided in accordance with letter c), the geographical address of the professional's office to which the consumer can address any complaints and, if applicable, that of the professional on whose behalf he is acting.
e) The total price of the goods or services including taxes or, if the nature of the goods or services makes it impossible to reasonably calculate the price in advance, the methods of calculation of the price and, if applicable, all the additional expenses shipping, delivery or postal charges and any other costs or, if these expenses cannot reasonably be calculated in advance, the indication that these expenses may be charged to the consumer; in the case of a permanent contract or a contract including a subscription, the total price includes the total costs per billing period; when such contracts provide for the charging of a fixed rate, the total price is also equivalent to the total monthly costs; if the total costs cannot reasonably be calculated in advance, the methods for calculating the price must be provided.
f) The cost of using the remote means of communication for the conclusion of the contract when this cost is calculated on a basis other than the basic rate.
g) The methods of payment, delivery and execution, the date by which the professional undertakes to deliver the goods or provide the services and, where appropriate, the treatment of complaints by the professional; h) in the event of the existence of a right of withdrawal, the conditions, terms and procedures for exercising this right in accordance with Article 54, paragraph 1, as well as the standard withdrawal form set out in Annex I, Part B.
i) If applicable, the information that the consumer will have to bear the cost of returning the goods in case of withdrawal and in the case of distance contracts if the goods by their nature cannot normally be returned by post.
l) That, if the consumer exercises the right of withdrawal after submitting a request pursuant to Article 50, paragraph 3, or Article 51, paragraph 8, he is responsible for paying the professional reasonable costs, pursuant to Article 57, paragraph 3.
m) If there is no right of withdrawal pursuant to Article 59, the information that the consumer will not benefit from a right of withdrawal or, where appropriate, the circumstances in which the consumer loses the right of withdrawal; n) a reminder of the existence of the legal guarantee of conformity for the goods.
o) If applicable, the existence and conditions of after-sales assistance to the consumer, after-sales services and commercial guarantees.
p) The existence of relevant codes of conduct, as defined in article 18, paragraph 1, letter f) of this Code, and how a copy can be obtained, if applicable; q) the duration of the contract, if applicable, or, if the contract is for an indefinite period or is an automatic renewal contract, the conditions for withdrawing from the contract.
r) If applicable, the minimum duration of the consumer's obligations under the contract.
s) If applicable, the existence and conditions of deposits or other financial guarantees that the consumer is required to pay or provide at the request of the professional.
t) If applicable, the functionality of the digital content, including applicable technical protection measures.
u) Any relevant interoperability of the digital content with the hardware and software, of which the professional is aware or can reasonably be expected to have become aware, if applicable.
v) If applicable, the possibility of using an extra-judicial complaint and appeal mechanism which the professional is subject to and the conditions for having access to it.
2. The pre-contractual information obligations, referred to in paragraph 1, also apply to contracts for the supply of water, gas or electricity, when they are not offered for sale in a limited volume or in a specific quantity, of district heating or digital content not supplied on a material support.
3. In the case of a public auction, the information referred to in paragraph 1, letters b), c) and d), may be replaced by the corresponding data from the auction house.
4. The information referred to in paragraph 1, letters h), i) and l), may be provided by means of the standard instructions on the withdrawal referred to in Annex I, part A. The professional has fulfilled the information obligations referred to in paragraph 1, letters h), i) and l), if he has presented such instructions to the consumer, duly completed.
5. The information referred to in paragraph 1 shall form an integral part of the distance contract or of the contract negotiated outside the business premises and may not be modified except with the express agreement of the parties.
6. If the professional does not fulfil the information obligations on additional costs or other costs referred to in paragraph 1, letter e), or on the costs of returning the goods referred to in paragraph 1, letter i), the consumer must not incur such charges or additional costs.
7. In the case of use of techniques that allow individual communication, the information referred to in paragraph 1 is provided, if the consumer so requests, in Italian.
8. The information obligations established in this section are in addition to the information obligations contained in the legislative decree 26 March 2010, n. 59, and subsequent amendments, and in the legislative decree 9 April 2003, n. 70, and subsequent amendments, and do not prevent additional information obligations provided in accordance with these provisions.
9. Without prejudice to the provisions of paragraph 8, in the event of a conflict between a provision of the legislative decree 26 March 2010, n. 59, and subsequent amendments, and of the legislative decree 9 April 2003, n. 70, and subsequent amendments, on the content and methods of issuing the information and a provision of this section, the latter prevails.
10. The burden of proof relating to the fulfilment of the information obligations referred to in this section lies with the professional.
These conditions were updated on 14/06/2019.