Vat incl. Vat excl.

CUSTOMER PROTECTION

ENJOY THE "30 DAY MONEY BACK GUARANTEE".

POINT 1

WARRANTY AND COMMERCIAL COMPLIANCE:

Lordsworld is responsible for any defects in products offered on the site lordsworld.eu, including non conformity of the items to the products ordered, pursuant to the provisions of the Italian legislation.

All return shipping costs for defective products will be borne by us.

Free return of item if the item purchased has been delivered damaged, is defective, is not what you ordered, or otherwise does not conform to the contract of sale.


Order return and refund request cab be applied in the following ways:

1, If you have an account, login and click the RETURN PRODUCT and follow the instructions.

For orders with multiple items or multiple orders, always from the account, click the HISTORICAL DETAILS OF the ORDERS, view order details, choose the product for which you wan to make the request and click ask a refund.

You can also use the contact us Form to return an item sold and shipped by Lordsworld within 30 days from the date of delivery, according to the returns policy of Lordsworld.

After the lapse of 30 days from delivery, you will be able to get warranty service for items sold by Lordsworld by contacting our Customer Service by clicking on Contact us.

2, you can also write to us to return an item sold and shipped by Lordsworld at: info@lordsworld.eu.

Indicate the reference number of the order.

Motivation for the request.

Add additional informations and comments where necessary.

We will respond by providing a label made for the shipment.


NOTE:

Remember that each label is associated to a product specific return request. If you need to return items from different orders, you'll need to use the correct label for each package, unless the items are not suitable to be returned with a single package. 

The prepaid labels cannot be used if you are sending your parcel to a country other than the country specified on the shipping label.

When returning an item that falls under warranty for free replacement using prepaid label, you will not be charged any fees.

Once the return procedure has been initiated, you will have to return the original item within 15 days from the date you received our acceptance notification of return/refund/replacement request.

If you have requested a refund, check the status of your refund within “my account" section. The refund will be made and you will be promptly informed only after receiving the original package as described in point 2.

If we do not receive the original article within this time period, we reserve the right to cancel the request as we consider the lack of return as an after thought.

For the reimbursement of promotional items, discounts, and miscellaneous, the refund is applied, at the same price of purchase by applying any changes where necessary.


POINT 2

RETURN POLICIES FOR COMPLIANT PRODUCT ORDERS.

we would like to take the opportunity to communicate the terms and conditions of return in the event that you decide to make it.

a,The product must not have any sign of use, has to be new as sent.

b, Must be in its original packaging.

c, If product is sack of granular products, the sack must not be opened for any reason.

The cost of return and activation of the return is calculated on the basis of type, weight and volume of the product.

Products on demand cannot be returned.

After receipt and verification of the integrity of the goods, which must comply as mentioned above in point a & b/c refund will be issued excluding return cost. 

Please exhaustively ask any questions about the product, so that we provide all the appropriate information about the product.


ODR GUARANTEE OF THE EUROPEAN COMMISSION.

The company Lordsworld informs the user who holds the status of consumer as per art. 3, paragraph 1, lett. a) of the Consumer Code, that a European platform for online resolution of consumer disputes has been established (C.D ODR platform).

Information concerning online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission assigns consumers the possibility to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court agreements on disputes arising from online purchases and service contracts.


EXCEPTIONAL CUSTOMER SERVICE.

We take your satisfaction seriously. We provide a professional and dedicated service for each individual customer regardless of the size thier order. 

Our Service Center responds quickly to your support requests, while our level telephone services offer real-time support whenever you want.

For more information, see the terms and conditions of use page.