Welcome to the LordsWorld's Help Center

Welcome to the FAQ section for LordsWorld! Here you'll find comprehensive support and detailed answers to frequently asked questions about our e-commerce platform, products, and services. Our aim is to ensure a seamless shopping experience for you.

Customer Group and VAT

During account creation or checkout, you’ll be prompted to select a customer group based on your location and business status (EU Business, Italy Business, or Non-EU Customer) to ensure the correct VAT application. This step is crucial for VAT compliance and to provide you with accurate pricing.

Payment Methods

We accept a variety of payment methods for your convenience, including bank transfers, credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Amazon Pay. All transactions are securely processed, ensuring your personal and financial information is protected.

Order Tracking

After dispatch, you will receive an email with a tracking link to monitor your order’s journey. Additionally, you can access tracking information anytime under "My Orders" in your account, keeping you updated on your order's status from dispatch to delivery.

Returns and Refunds

Our return policy allows products to be returned within 14 days of receipt without specifying a reason. For a smooth return process and to understand our refund policy, please visit our Returns and Refunds page.

Order Changes and Cancellation

If your order hasn’t been processed, we offer the flexibility to request changes or cancellation. Contact us immediately for any order modifications, and we will do our best to accommodate your needs.

International Shipping

LordsWorld is proud to offer international shipping across Europe, the Mediterranean basin, and globally on request. Visit our Shipping and Delivery page for detailed shipping rates, delivery times, and policies.

Creating an Account

Registering with LordsWorld offers numerous benefits, including streamlined checkout, easy order tracking, and updates on promotions. When creating your account, you'll receive guidance on selecting the correct customer group for VAT purposes.

Placing an Order

Discover and purchase from our wide range of products easily. Our website guides you through searching for products, adding items to your cart, and completing your purchase with ease.

Contact Us

For additional support, reach out to our customer service at admin@lordsworld.eu or call us at +39 320 3222 325. Our dedicated team is here to assist you with any inquiries.

FAQs

Explore our FAQs for quick answers to common questions regarding our products, including swimming pool supplies, sandblasting equipment, and home & garden goods. If you need further assistance or have specific inquiries, our customer service team is readily available to help.

For detailed product information, ordering guidance, payment options, shipping details, and our return policy, please refer to the respective sections above. LordsWorld is committed to providing you with all the information you need for a satisfying shopping experience.

Thank you for choosing LordsWorld. We look forward to serving you!